Who we are
Our website address is: https://hendrixclothes.com.
Exchange & Refund Policy
Please find details regarding the return and refund policies for Hendrix below. We encourage you to leave email : [email protected] regarding your experience requesting a return or refund from Hendrix so others can benefit from what you learned.
ONILNE PURCHASES :
REFUND AND CANCELLATION :
* Strictly no refund :
no cash refund or credit back to credit cards
* Exchange :
Hendrix will happily exchange items within 21 days from the original purchase date. Items should be in new condition, unworn, unaltered, and free of damage by the customers.
Items must be returned with all tags still attached and with the original receipt.
Items can be exchanged in any of our retail store within the time period and all condition above should be met.
If items given as a gift, please ensure to write the invoice number.
*Discounted items :
discounted items cannot be exchanged again.
* Final sale items :
undergarments, fashion accessories (handbags, jewelleries, watches, & cosmetics) swimwear, gift cards, and e-cards are all final sale items & cannot be returned or exchanged.
If you have purchased a product online at Hendrix Clothes website ( www.hendrixclothes.com ), you may return it at one of their stores, provided you have your receipt. They can only process an exchange if you return it in-store. You will not get a refund.
If you wish to exchange the item by mail, fill out the return form with either “defective” or “wrong item.” If you want a replacement, write “exchange” in the notes section. If item is inspected and confirmed defective, a replacement will be shipped to you at no cost.
Cancellations by customers should be done before the purchased/ordered items are dispatched from Hendrix. No refunds will be made for the already purchased items. For Cancellations, email us on [email protected]
Hendrix Clothes reserves the right to cancel any order without providing reasons or explanation for same, if under the prevailing circumstances, the requirement cannot be met. However, Hendrix will ensure that any such cancellation will be communicated and notified to the customer and that any refund, if applicable will be made to the customer within a reasonable period of time.
Method of Delivery
- Orders will be delivered to the location provided by you within 3-5 working days & there will be a delivery cost of $60/- added to the total order value(if your order above $500 then we delivery free of charge)
Delivery of the items will be based on the availability of the item you have ordered and on the delivery location.
Delivery period provided in our site will neither form a condition nor a warranty on the delivery period.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.